FAQs

Do you have gift wrapping?

Perfect for birthdays, holidays or just because! Add the wrap of your choice to your order and we will wrap your items to create the perfect gift

If you'd like to have the wrapping paper to use for yourself please let us know in the notes section.

Let us know if you'd like a handwritten note on plain cardstock or add one of our adorable greeting cards to your cart and we can write your message inside.

Getting only a few books? 1 sheet
Getting a bunch of toys + books? 1 sheet per item
Showering your little ones with goodies for the holiday season? Buy a roll.

Can I get a gift receipt?

Yes you can. Please let us know that you'd like a receipt in the "Notes" section at Checkout.

If you are sending a gift, we do not include an invoice or price tags in the box, so no worries there!

Need to Return or Exchange a gift? Please see Return/Exchange Policy below.

Do you have curbside pick up?

We don't have curbside pickup, but you can pick up in the shop. There is free 15 minute parking on the plaza, if you turn your car hazards on.

For longer stays, we offer free parking validation for 2 hours in the underground garage.

What is your return and exchange policy?

If you’re looking to return or exchange your order for whatever reason, we're here to help!
You may return or exchange your item within 14 days of receiving your order. Please have your receipt available. You can either exchange your product for something else or refund the cost to the original payment method.

Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchangedReturned items must have no visible signs of wear or use

Do you have any restrictions because of Covid-19?

We are taking Covid-19 very seriously and are making updates to our store policies in line with the City of Chicago’s recommendations. We are asking all customers to please wear a mask and to put on hand sanitizer.

How long will it take you to ship my order?

It takes us 1 - 3 days to ship your order, from the time you place it. During the holidays and other busy times, the processing time may increase to a week.We ship via USPS and UPS.

Can you ship outside of the USA?

Right now we only ship to domestic addresses. We’re hoping to ship all over the world one day!

My pick up order says it will be ready in 6 days, can I get it sooner?

In most cases, yes!

I have something that I think would be a great fit for your store. How can I show it to you?

We love seeing new things! Send us an email to hey@kidochicago.com and we'll get back to you if we think it's a good fit.

Is Keewa available for speaking events?

She is! Please send inquiries to hey@kidochicago.com

I didn't see my question listed here.

Send us an email to hey@kidochicago.com or give us a call at (312) 285-2957.

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